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Contact Us
Email: Customer Service Dep. service@Dresswe.com
FAQ
Order Making
1.What if I want to change the order information?
As a rule, once the order has been made, the detailed information (e.g. the size, the color, the material, etc.) of the item is not allowed to change.
2.Tips for Finding Your Favorite Items

There are various kinds of products on our website. In order to find your preferential items, you may refer to the searching skills below:


1) You may tap the key words to search it or click the certain category to seek for your favorite products.
2) In every list of our products, there is also an "Advanced Search" button, which can make you find the free shipping and/or wholesale products easier and quicker.
3) Besides, you can by using the sort of Recommended, Best Selling, Price (high to low), Price (low to high) or New Arrival.

3.Create Reviews

We welcome your real reviews after your purchase. 

Steps to make reviews in our website:
Step 1:

Log into your dresswe.com account and click My Account to make your real reviews on your purchased products.

Step 2:

Click “My Account>My Review” to find items awaiting your reviews.  

Step 3:

Click the “Write a Review” on the My Reviews page to rate the items from one to five stars and write your reviews in the blank.

 

Step 4:

Click “Submit Review” to finish your review.

 

4.What if I can't find the item I want?
If it is a custom made item, and you have the picture of the product you want, you can contact our customer service with specific information (to confirm the material, color, size, etc.). With your confirmation, we can check whether we can make the item for you.
5.How about the product quality on dresswe.com?

Our factory staffs insist on strict standards with professional skills, rich experience and good credit. We provide you not only 100% Guaranteed Quality and best Customer Service, but also low price. We place utmost importance on customers’ satisfaction; therefore, we are willing to try our best to offer you the best products and service. If you have any suggestions or questions, please feel free to contact our customer service.

6.What is the purchase flow on Dresswe.com?

Step 1. Place an order on dresswe.com
Buyer searches for, evaluates an item, communicates with us, and then adds to cart.


Step 2. Makes payment


Step 3. Deliver package
When the payment is confirmed, Buyer will get tracking information.


Step 4. Receive package
Buyer can check quality and quantity of item(s) when receiving package.


Step 5.Complete order and give feedback and product review

7.How can I check my order status?
You should sign in first, with the correct and the same email address and password as the one you have used to make the order. Then click the "My Account" button, and you can view your order status.
8.How to complete an order?
If you are satisfactory with the item you have purchased, you just need to check out, and your order will be completed.
9.If a very large order is delivered from China to my country, will customs seize my order?
Yes, it is possible. We suggest you ask us in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.
10.What is processing time?
Processing time is the time it takes to tailor your dresses. Generally speaking, it will take 15-20 calendar days for professional dressmaker to tailor your dresses.
11.How to remove item out of cart?
Please go to your shopping cart and find the item you don't want to buy. Click the "remove" button on the page, and that item will be removed from your shopping cart.
12.How do I choose the specifications of the item I want?
The best way is to contact our customer service to offer you information. Also, when you want to check out, please go to your shopping cart and find the "add remark" button. You can leave a message to let us know if you have specific requests regarding an item such as size, color and so on. After receiving your order, we will call you or email you to verify your information.
13.Useful Tips before Placing an Order

The following are some information you may focus on before placing orders:


•Dresswe sends goods to you from China. So, you (or the consignee) are importers. The most cases, this means you will be liable for import duties and other taxes. Therefore, after the items received, it's your responsibility to pay the taxes/charges. Drop shippers: please inform your customers about this in advance.


•Generally, most of the couriers cannot deliver to PO box. So please offer a street address.


•A valid phone number in your account is needed. Drop shippers: please provide your customer's phone number for couriers.


•Take note of the “sensor” megapixel rating on digital cameras, not the "interpolated" rating.


Sample orders are highly recommended before proceeding with large wholesale orders.

14.What if I am making a large / bulk order?
Regarding to a Large / Bulk Order, you can place the order directly from dresswe.com and follow guidance of the order placing process.

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

If you are going to place a large volume order, our VIP Customer Manager will serve you:

Email: service@dresswe.com
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